Return and Refunds
PLEASE READ CAREFULLY ABOUT OUR RETURN AND EXCHANGE POLICIES BELOW.
Thanks for purchasing our products at theskinsol.com. If you’re not completely satisfied with your order, you may request a refund for your item(s) within 14 days. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
When applying for a return or exchange, customer must provide order number for accurate information. Without providing order number or information requested by representatives, delay may occur to process customer's request.
Customers are responsible for the cost occurred when returning a product.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
LOST / STOLEN SHIPMENT
Once the shipment is handed to carrier, it is not within theskinsol's control. If the shipment suspects to be lost or stolen, please contact carrier (UPS / USPS) and file official complaints with them. Without evidence which can prove the package is lost or never delivered by carrier, compensation of goods cannot be made.
If you have any questions on how to return your item to us, contact us.